This website is owned and operated by ARAYA FJ DMCC (hereinafter 'We', 'ARAYA', ‘ARAYA Jewellery’, 'The Company') having its Registered address at Almas Tower, JLT. In using the www.arayafinejewelry.com service, of ARAYA FJ DMCC, You ("You" means the person using arayafinejewelry.com) are deemed to have accepted the Terms and Conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website. ARAYA reserves the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights, including copyright, in this website are owned by ARAYA FJ DMCC Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of ARAYA FJ DMCC.
All payments on www.arayafinejewelry.com are securely processed. We accept most major credit and debit cards including Visa, MasterCard and American Express. We will ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by e-mail if we are unable to complete your order.
At the moment, we don't offer online payments.
You can process your order through our whatsapp client service at +971 554298553
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card.
You further agree and undertake to provide the correct and valid credit card details to us. ARAYA commits to keeping the information provided by you confidential and assures you that it will not be shared by us with any third parties unless required for fraud investigations or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to 'prove otherwise' shall be exclusively on you.
Your payment card will be debited for your order on the day we send you the formal order confirmation. In very rare cases, there might be a time gap, wherein, your card might get debited before receiving the confirmation email. Please rest assured that you will receive a confirmation or in the case you don’t, please contact our customer support team at firstname.lastname@example.org.
All products and information displayed on www.arayafinejewelry.com constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the
order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of ARAYA Jewellery prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received.
Packaging of the product may vary from the packaging of the product displayed in the website.
All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.
Prices on the website and all ARAYA stores are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Brass &semi precious gemstones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up.
A tentative delivery time will be given along with the formal order confirmation email.
Alternatively, you could go to your "Order Status" section and determine the status of your order using your respective tracking number.
- You have to provide true, accurate, current and complete information about yourself as prompted by ARAYA's registration form.
- To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if ARAYA has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this User Agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by ARAYA for redelivery shall be claimed from you and you shall pay such cost.
- You will provide authentic and true information in all instances where such information is requested of you. ARAYA reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), ARAYA has the right in its sole discretion to reject the registration and debar you from using the Services of www.arayafinejewelry.com and or other affiliated websites without prior notice whatsoever. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
ARAYA reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. ARAYA reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
For any bulk purchases, or wholesale inquiries, please get in touch with us at email@example.com along with valid reason for the same.
You are prohibited from violating or attempting to violate the security of this Website, including, without limitation,
- Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.
- Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mailbombing" or "crashing."
- Sending unsolicited emails, including promotions and/or advertising of products or services.
- Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. TBA will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Safari).
CANCELLATION BY ARAYA
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.
We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. ARAYA FJ DMCC reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.
CANCELLATION AND CHANGES BY CUSTOMERS
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 3 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by ARAYA and accept ARAYA’s decision regarding the cancellation.
ARAYA FJ DMCC owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.
While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.
COPYRIGHT & TRADEMARK
ARAYA FJ DMCC reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of ARAYA c/o ARAYA FJ DMCC or its suppliers and they are protected by international copyright laws.
DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with ARAYA and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners.
This User Agreement is effective unless and until terminated by either you or www.arayafinejewelry.com. You may terminate this User Agreement at any time by informing us in writing through postal system by registered post that you no longer wish to be associated with this website, provided that you discontinue any further use of this Website.
We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to www.arayafinejewelry.com. Upon any termination of the User Agreement by either you or www.arayafinejewelry.com, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.
None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to ARAYA FJ DMCC Registered Office at Almas Tower, JLT or to the email address you provide to us during the registration process.. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement. This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.
SALE AND PROMOTION
- The sale runs till stock lasts. Duration of sale is in the sole discretion of ARAYA and it reserves the right to extend or terminate the sale, without further information at any point of time.
- The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of ARAYA Jewellery.
- No return or Exchange will be accepted on the sales items. For more details read our returns and exchange policy
- In case of any further query regarding the sale, please email customer care at email@example.com
- ARAYA reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and ARAYA’s decision in this regard shall be final and requires no intimation to the customer of any sort.